The 2019 Results Are In!

Altek conducts customer satisfaction surveys throughout the Year.    In addition to the continuous dialogue we have with our customers, we believe it’s important to “officially” check in on how we are doing.  2019 was a great year at Altek and it looks like our customers think so too!

Here are our 2019 customer comments!

Technical Support:

  • • Altek is a valued supplier for “Aerospace Customer”. Altek has always provided technical expertise while meeting all of the schedule and quality requirements.
  • • The staff at Altek is extremely accommodating. Altek has been helpful in all phases of our business–Design to production to service.
  • • Altek adapts quickly to our changes and always provided great feedback.
  • • It has been a pleasure working with Altek. Everyone we interact with is kind and professional. Sabrina communicated wonderfully with us during the quoting process. Brian’s (process engineer) meticulous review of our assembly gave us valuable feedback on our assembly process which translated into an improvement in product quality. Altek takes pride in not only about their process but ours. Thank you Altek…
  • • Working with Altek has been great. Sabrina’s been great in helping with everything and in a timely manner. Rob, the engineer, gave us some great tips before quoting during the design phase. When quoting, the board manufacturer and Altek communicated wonderfully with us. They gave us valuable information to help improve some things that could really have messed the boards up, and helped us try to come to a good place with a complicated board design. It’s always great when a manufacturer who cares about the end user’s design actually working before they manufacture it.

Product Quality:

  • • Everyone in Connecticut agrees… Altek quality and value is unmatched!!!!!
  • • Our partnership with Altek has been a pleasant experience for a few decades.  We look forward to the next decade working together!
  • • Exceeds all expectations on time delivery and quality.
  • • Altek has been nothing but a pleasure to work with over the years. Their attention to detail is second to none!
  • • Excellent service and quality! Pleasure and success doing business for Electronic PCB, Panels and Chassis assemblies.

Service and Delivery:

  • • The whole Altek staff is a pleasure to work with. Kudos to Christine for keeping our account in such good shape. She and Altek look out for our best interests.
  • • Not sure what to comment on, the customer service is the best.
  • • Michele Cunha does an excellent job at getting back to me with timely information.
  • • Altek is a best in class top notch supplier. Highly recommend. A pleasure to do business with. A+++ Christine Almeida is AMAZING!!!
  • • I appreciate everyone who supports our account.  I wish more suppliers were more like you.
  • • The Altek team is a pleasure to work with, fair, responsive, reliable, A+++
  • • Excellent customer service and delivery, Valued partner for our PCB services.



Altek Electronics Hosts Soldering Class – November 12, 2019

“Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes.” Peter Senge

Altek University was founded by Altek Electronics to share knowledge and lend technical support to customers to enhance their capabilities. A medical device customer sent the first of two groups for Soldering training to work with “Trainer Dave” for an interactive session. Interested in learning more…

Contact Sabrina Altschuler-Beck @ sabrina.beck@altekelectronics.com

PLANNING FOR SUCCESS- PART 3 OF 3

You have found a CM that can support your Engineering needs. You have reviewed their manufacturing process and quality assurance checks and balances, so let’s get started!

Getting Started

You have found a CM that can support your Engineering needs. You have reviewed their manufacturing process and quality assurance checks and balances, so let’s get started!

Asking for a budgetary quote early in the process is a great idea. This is where you’ll uncover design and component concerns. You’ll need to supply the following to receive a complete assembly quote:

• Bill of Material, preferably in excel format, including at a minimum: manufacturer, manufacturer part number, quantity and reference designators
• Gerber files
• PCB fabrication drawing including PCB material, finish, silkscreen color (one side or two), mask color (one side or two)
• Assembly drawing (if complete)
• Schematic (if complete)
• Environmental compliance requirements (RoHS, REACh, Conflict Minerals, etc.)
• ITAR status (if used in a defense article, is the item subject to ITAR Control?)
• Requirements to program IC’s
• Functional or in-circuit test requirements
• Quantity, delivery or any special considerations

If you are in need of a PCB Design, here is a list of some of the information a design engineer will request:

• Product Specifications
• Functionality
• Mechanical constraints
• Power requirement
• Inputs and outputs
• End use
• Environmental considerations

You can see our specification form https://www.altekelectronics.com/wp-content/uploads/2019/03/PCB_Artwork_Request.pdf for guidance.

Best of all schedule a meeting with the CM’s Engineering Team, who can assist with a quote for design development.

If you are not getting enough support from your current Contract Manufacturer, let us know. We have over 46 years of experience that we can put to work for you.   Link to https://www.altekelectronics.com/engineering

UConn launches $1 million cybersecurity lab to teach students how to fight hackers

Altek’s Chairman and Founder instrumental in making this possible.

UConn officially launched its cybersecurity program on Wednesday, with the opening of a $1 million lab donated by alumni brothers Stephen ’54 and Samuel Altschuler ’50. The curriculum teaches students hacking skills in a controlled environment, so they can use this knowledge to stop real hackers “in the wild.” Read the full Hartford Courant article.

Planning for Success – Part 2 of 3

Understanding how it’s made.

Understanding the process that will be used to manufacture your product can provide insight into the overall quality of your electronic assemblies.

Quality Control

Solder Paste Inspection

All manufacturing processes have opportunities for defects. Ask what type of inspection occurs throughout the process. Does your CM use state-of-the-art equipment, such as solder paste inspection and 3D automated optical inspection? Having paste and optical inspection in the line flags defects before they make it off the line, and helps the CM perfect their process to eliminate defects altogether. Make sure your CM can also provide testing services. Functional and in-circuit test can ensure that your boards will work as intended in their application. A CM with the right engineering resources can design and build custom test fixtures and write code to automate testing and track test results. Is burn-in testing a desirable option for your product? Make sure this is addressed with your CM before your order is placed. A quality CM should ask these questions up-front and make sure they are planned into the job cycle.

Compliance Requirements

RoHS, REACh, ITAR, IPC Class, J-STD – Review your drawings before going to bid and make sure these and other requirements are clearly indicated on the drawings.

Best Practices

Robust Test Department

To maximize ROI, get your Contract Manufacturer involved early in the process. Talk about the following and make sure your CM measures up:
• Engineering expertise
• Quality and On-time delivery metrics
• Six Sigma practices
• Evidence of LEAN and continuous improvement initiatives
• Global Supply Chain Management
• Kanban inventory
• Investment in state-of-the-art capital equipment

If you are a company that has limited resources or are working at capacity, it’s critical to align with a Contract Manufacturer that can provide you with the depth of support you need.

If you are not getting enough support from your current Contract Manufacturer, let us know. We have over 46 years of experience that we can put to work for you.

https://www.altekelectronics.com/engineering

https://www.altekelectronics.com/facilities-list/

Planning for Success – Part 1 of 3

Choosing a CM with a strong Engineering Department

Today’s electrical engineers are designing circuit boards that enable technology we didn’t dream about a few decades ago. From driverless cars to smart homes, new applications are changing the way we design and build boards. New products require smaller board sizes and a tighter footprint. This is why board layout is more important than ever. With less real estate, it’s tempting to place components too close together, creating manufacturing issues that can be compounded on panelized products.

Design Review

Some common board failures can be attributed to design oversights. Make sure that your CM’s process includes a DFM review as a part of their normal business practice. For example, they can identify potential issues with blind or buried vias caused by insufficient copper thickness or stacking. Layouts may not allow adequate spacing for proper thermal distribution during reflow or proper space for inspection, testing and rework. In addition to the PCB, the Engineer should analyze the BOM to identify component lifecycle risks, environmental compliance issues, long lead times and obsolete parts. Uncovering design and BOM weaknesses early in the process will significantly reduce your time to market and field failure rate. We can’t stress enough how important it is to involve your CM as early in the process as possible. A manufacturable design is the foundation of a successful product launch.

New Design

Starting from scratch? Identify a CM with a robust Engineering team. Utilize them as an extension of your business for new product development. A valuable CM will work with you from concept to schematic, layout, prototype, and production. Designing with the best manufacturing knowledge on your team will help you avoid design pitfalls and make sure your product moves through production with ease.

Product Support

Overcoming obsolete parts is a stumbling block with legacy products. Make sure your CM’s Engineering team has the ability to perform component engineering services and design custom solutions, such as daughter boards, to replace obsolete parts. Ask for examples of solutions they have provided for their customers.

Having a CM that can provide custom Software Development is a plus for product support. This is a value-added service, keeping your active and legacy products on the market for your customers.

If you are not getting enough support from your current Contract Manufacturer, let us know. We have over 46 years of experience that we can put to work for you.

https://www.altekelectronics.com/engineering

https://www.altekelectronics.com/facilities-list/

SMTA Expo & Tech Forum

Altek Electronics will be exhibiting at the SMTA Expo on October 8, 2019.
Hope to see you there!

https://www.smta.org/expos/#newengland

New England Chapter Expo & Tech Forum – October 8, 2019 – Boxboro MA

Registration is free for attendees, and exhibitor space is available (but not for much longer!). Take a look, and register now! Visit https://lnkd.in/eRDv-dw

Tech Session 1 : The Basics of SIR and ECM
Speaker: Meagan Sloan, Indium Corporation

Tech Session 2: Reliability of Robotics for Electronic Manufacturing

Tech Session 3: Bubba Powers, Weller Professional Tools
Perfecting a Cleaning Process for Hi-Rel Electronics
Speaker: Mike Jone, MicroCare

Keynote: Collaborative Robot UseCases in Electronics Manufacturing
Speaker: Eric Cowan, Stanley Black & Decker

Tech Session 4: Triple Jeopardy – Are you Game?
Speaker: Chrys Shea, Shea Engineering; Dr. Mark Curie, Henkel Electronic; Dr. Neil
Poole, Henkel Electronic

Raffle Prize Drawings – Must be present to win

https://www.smta.org/expos/#newengland

Finding Your Pain

Diagnosing the symptoms and discovering the root cause is challenging, however the rewards are well worth the journey.

We all experience pain – Whether you’re feeling Chronic pain or Breakthrough pain with your PCB Assemblies and Box Builds business partner, it should not be overlooked.  Sometimes the most difficult task is finding the source of your pain and working through it.

 

 

THE SYMPTOMS What you may be experiencing with your Electronics Manufacturing Services Supplier.

Missed Delivery Dates

Unacceptable defect rate

Unsatisfactory Customer Experience

Lack of Engineering Support

Service and Warranty Management issues

Lack of Flexibility to meet your needs

THE ROOT CAUSE – Finding the source of your Pain with your PCB or Box Build Assembly Supplier.

These are some of the things that we have uncovered that may be the source of your pain:
Contract Manufacturers who lack experience in managing a Complex Global Supply-Chain.
Older technology that is not able to handle the demand for smaller, more densely populated assemblies.
Inability to provide Product Life Cycle Management Services to identify obsolete components.
Capability does not include box builds that arrive to you tested and ready to install.
Your Electromechanical Assembly Manufacturer is not the “right size” to quickly adjust to your production needs.  Too large and they can’t adjust – too small and they don’t have the equipment to remain competitive and ensure quality. 
Does your Customer Service Representative understand and respond to your needs?
Are they at the forefront of manufacturing innovation?
Do they have a clear engineering vision as part of their core values?

THE CURE – What to look for in a Contract Manufacturer

  • Make sure your CM provides an Engineering review of your PCB Assembly and Box Builds – making suggestions that will enhance your assembly layout, keeping cost and functionality in mind.
  • A business partner that can provided Prototyping as a part of your new designs prior to product launch.
  • Look for an onsite lab for testing and unique test fixture development.
  • Have thorough product inspection controls throughout the entire manufacturing process.
  • Experienced in Logistics and Supply Chain Management with tight inventory management controls and LEAN culture.
  • Make sure they are a resource that is “right sized” so they can handle large and small quantities in-plant.
  • Provide a dedicated Customer Service Contact to manage your account from quote, through production, and including final receipt.

THE UPSIDEHow your company will benefit from a solid partnership

With strategic outsourcing you can align yourself with a CM that can diagnose your pain and prescribe the perfect solution.  This will allow you to focus on your core business.  Altek is not complacent with the status quo.  We continually review our process and embrace LEAN as a part of our culture. 

Our Quality Policy – “Altek is committed to providing customer satisfaction through open communications and continuous improvement”   

Please let us know if we can cure your pain!

Contact our team @ info@altekelectronics.com

www.altekelectronics.com